Refund Policy
Returns & Cancellations
Effective October 13, 2026
Return requests are accepted within seven calendar days of delivery for both ready-to-ship and custom furniture. Email us with your order details and the reason for the return before arranging transport. We will coordinate the next steps with you.
For a change-of-mind return, the buyer is responsible for return shipping. The piece must be returned in the same condition in which it was delivered. Additional damage or wear may affect the refund; any adjustment will be explained and documented.
Cancellation requests are accepted within 24 hours of purchase. Contact us as soon as possible. After 24 hours, cancellation is not guaranteed, particularly once sourcing, restoration, or shipping has begun. This does not limit cancellation or refund rights required by applicable law.
Refunds & Returned Condition
Refunds are processed after the returned furniture arrives and has been inspected. We will confirm the refund amount and explain any documented adjustment related to its returned condition. Payment provider processing times may affect when the refund appears in your account.
Please contact us before booking return transport so we can confirm the return arrangements and discuss how delivery charges will be handled for your situation. We will explain any shipping costs before you agree to the arrangements.
Review listing photos, condition notes, dimensions, finish details, and delivery access before purchasing. Vintage furniture may retain age-related marks, grain variations, and construction details disclosed in the listing. We are happy to provide additional photos and measurements.
Delivery Damage or Description Concerns
If your furniture arrives damaged or materially differs from its description, contact us promptly with your order details, a photo of the full piece, and close-up photos of the concern. Where possible, keep the packaging and ask the carrier to document visible damage.
Please coordinate with us before arranging repairs or a return. We will review the information and discuss an appropriate resolution, including repair, return arrangements, refund, and responsibility for shipping costs. These concerns are handled separately from our seven-day change-of-mind return policy.
Nothing in this policy limits your rights under applicable consumer law.
Email: twenty7thavenue@outlook.com
Phone: 813-284-7362
Twenty7th Avenue LLC | Tampa, Florida